How We Work

We are committed to providing you value

Innovative — We provide double-team facilitation, so that geeks and non-geeks feel represented in the conversation

Effective — We interview all sides in advance, to hear complaints in detail and, without changing their substance, reframe them as actionable concerns

Substantial — We show how in almost all cases, the complaints are not unique to your situation, they are part of predictable patterns of culture clashes between tech and non-tech groups

Practical — We focus on learning by super-charging your real-world projects and situations. We demonstrate practical, simple techniques for collaborating that can have major, long term, culture-changing, profitable benefits.

Sustainable — We train your leadership team to support each other in creating a culture of collaboration

Follow-up — We follow up to ensure that you are getting the intended benefits

A Sample Engagement

Preparation

• Understand your goals for the program.
• Adapt his presentation to meet your goals.
• Supply you with a pre-program questionnaire to ensure that nothing gets forgotten.
• Be available to discuss plans for the presentation.
• Understand what your organization does and how this audience can benefit from the information in the presentation.
• Be forthcoming and truthful with you.

Presentation Day

• Notify you when we arrive on-site.
• Notify you immediately of any difficulties or delays.
• Arrive appropriately dressed for the presentation.
• Arrive for the presentation 1 hour before the scheduled start time for AV check.
• Work easily with your meeting management staff.
• Provide a short introduction text for whoever introduces me.
• Deliver an excellent, high-energy, thought provoking presentation.
• Finish within my allotted time.
• Encourage audience questions and participation.
• Never try to turn my presentation into a sales pitch.
• Only offer products for sale with your prior approval .
• Be forthcoming and truthful with you.

After the Presentation

• Stay around after the presentation for private conversations with audience members.
• Send my free monthly email newsletter to every audience member, only with your approval.
• Be available for telephone and email questions from audience members.
• Bill you promptly for expenses and honorarium balance.
• Fulfill product orders promptly.
• Provide receipts as needed.
• Be forthcoming and truthful with you.