Posts by Maria McManus

New Book On Sale: 8 Steps to Restoring Client Trust

Posted by on Apr 11, 2012 in News & commentary | 0 comments

We are pleased to announce the release of our new book, 8 Steps to Restoring Client Trust: A Professionals Guide to Managing Client Conflict. At a neat 118 pages, this book is a succinct, no-nonsense set of instructions for what to do and what not to do when you have an unhappy client.  You won’t get bogged down with impractical theory or endless anecdotes with this book.  It assumes that you know how important trust is in your client relationship, and it gets straight to the point for what to do when it’s gone out of whack. It’s especially prized by technical people who,...

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Happy Valentine’s Day from Leading Geeks

Posted by on Feb 14, 2012 in News & commentary | 0 comments

If you don’t love a geek, you don’t know what you are missing!

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Building a cabin in the field of dreams

Posted by on Oct 10, 2011 in Culture | 0 comments

Here’s a story from our friend Kyle Shannon, former Creative Director and Founder of It aptly illustrates his experience of the gap between geeks and non-geeks. It’s a fable, and even has a moral.   Once upon a time there was an open field of wildflowers with a stream running through it and birds and insects and deer bounding around. And it was decreed that in this field Geeks and Non-geeks would live together. Soon, the Non-geeks are running around catching butterflies and splashing in the water. And the Geeks are rolling their eyes. They realize that...

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When objectivity is a trap

Posted by on Sep 22, 2011 in Emotion & cognition | 0 comments

While the advantages of objectivity are well known and irrefutable, it’s important to consider that intuition has an important role to play at work, and respect for intuition is very important if you want to build relationships with non-mechanical people. In fact, an absolute adherence to objectivity can hurt your effectiveness in the workplace. For those of us who love things to be objectively verifiable, sometimes we need to be reminded that things aren’t black and white. If objectivity is good, it doesn’t make intuition bad. Nor does it make objectivity always good. This post...

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En-lightening up on each other

Posted by on Sep 14, 2011 in Emotion & cognition, News & commentary | 2 comments

The other day my friend Bob and I got into a warm discussion about discussion. We were both embodying a core difference between geeks and non-geeks, which Paul has called “The Problem with Problems.” Bob said that in order to seriously discuss something, a clear, concise, coherent problem-statement is required. I immediately recognized this (from having read Paul’s book) as a geek preference for framing the world as series of problems to be solved. Geeks like to start with a problem statement, identify the assumptions and constraints, and work toward a solution. It comes from rigorous...

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Sardines, anyone?

Posted by on Aug 26, 2011 in News & commentary | 0 comments

We’ve been getting a lot of interest in our work based this recent article in the Wall Street Journal. The article recounts one of Paul’s finer episodes.  Back when he was in a cube, he was eating a lot of sardines for lunch.  And the cube-neighbor told her boss, who told his boss, who told Paul’s boss, who told Paul to stop eating such stinky food. How, you may ask, is stinky lunch related to leading geeks?  Well, moreso than you would think. Lunch, and the rituals and expectations around lunch, are an important aspect of work culture.  On some teams eating at your desk...

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