Master the Upcoming Culture Change
Let’s be honest -- planning for 2020 sounds like a bit of a joke. There’s a good chance that many of the people who are working in your organization today will have moved on by then -- maybe you, too. So, what do you do with this information? I think these three premises can serve as guides for useful action: 1. Purely technical work will be more commoditized than it is today. With the rise of cloud computing and consumer technology, it will make economic sense to outsource a lot of basic services that offer no competitive advantage to an organization. Not only will outsourcing...
Read MoreProcesses and the People Factor
As an IT management consultant, I look at a lot of processes. They’re everywhere. And so are the misconceptions about what makes them useful. Through the years that I’ve been in IT, process has become the default solution for most technical management problems. Projects failing? We need a new process. Trouble prioritizing work? A new process will solve that. Bad relationship with users and customers? You guessed it: It’s all in the process. I think that our attraction to processes is natural. They feel familiar, and a good process shares many of the virtues of good technical...
Read MoreNEW BOOK: 8 Steps to Restoring Client Trust
We are pleased to announce the release of our new book.
At a neat 118 pages, this book is a succinct, no-nonsense set of instructions for what to do and what not to do when you have an unhappy client. It's especially prized by technical people who, when faced with emotionally charged situations, want a clear and concise set of rules to follow. When your client is really steamed, disappointed, or ready to give up, and your own instincts fail you, this book steps in to save the day.
