News & commentary

Insights, reaction and opinions to the latest research, noteworthy events, and brewing controversies within the realm of leading successful technology teams

New Book On Sale: 8 Steps to Restoring Client Trust

Posted by on Apr 11, 2012 in News & commentary | 0 comments

We are pleased to announce the release of our new book, 8 Steps to Restoring Client Trust: A Professionals Guide to Managing Client Conflict. At a neat 118 pages, this book is a succinct, no-nonsense set of instructions for what to do and what not to do when you have an unhappy client.  You won’t get bogged down with impractical theory or endless anecdotes with this book.  It assumes that you know how important trust is in your client relationship, and it gets straight to the point for what to do when it’s gone out of whack. It’s especially prized by technical people who,...

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Happy Valentine’s Day from Leading Geeks

Posted by on Feb 14, 2012 in News & commentary | 0 comments

If you don’t love a geek, you don’t know what you are missing!

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En-lightening up on each other

Posted by on Sep 14, 2011 in Emotion & cognition, News & commentary | 2 comments

The other day my friend Bob and I got into a warm discussion about discussion. We were both embodying a core difference between geeks and non-geeks, which Paul has called “The Problem with Problems.” Bob said that in order to seriously discuss something, a clear, concise, coherent problem-statement is required. I immediately recognized this (from having read Paul’s book) as a geek preference for framing the world as series of problems to be solved. Geeks like to start with a problem statement, identify the assumptions and constraints, and work toward a solution. It comes from rigorous...

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Sardines, anyone?

Posted by on Aug 26, 2011 in News & commentary | 0 comments

We’ve been getting a lot of interest in our work based this recent article in the Wall Street Journal. The article recounts one of Paul’s finer episodes.  Back when he was in a cube, he was eating a lot of sardines for lunch.  And the cube-neighbor told her boss, who told his boss, who told Paul’s boss, who told Paul to stop eating such stinky food. How, you may ask, is stinky lunch related to leading geeks?  Well, moreso than you would think. Lunch, and the rituals and expectations around lunch, are an important aspect of work culture.  On some teams eating at your desk...

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Project failures even worse than we thought

Posted by on Aug 25, 2011 in Blog, News & commentary | 0 comments

The September 2011 issue of the Harvard Business Review has a fascinating article on project failure, “Why Your IT Project May Be Riskier than You Think.”  Bent Flyvbjerg, a professor at Oxford University’s Saïd Business School studied 1,471 IT projects and came up with some interesting conclusions. The average project ran 27% over budget.  Not a big surprise. But what was particularly interesting was that a full sixth of projects ran more than 200% over budget.  This is a big surprise.  You’d think that the distribution of project overruns would look like a bell curve, with...

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Mercenary developers – the future of IT?

Posted by on Jul 26, 2011 in News & commentary | 0 comments

Today I read two interesting blog posts predicting radical changes in IT management and employment.  Both writers seem to see similar forces at work, but have rather different views of their ultimate effects. The world they see is being driven by a confluence of demographic and technological changes.  On the technical side, the consumerization of technology, the cloud, virtualization, softare as a service and mobility will drive massive changes in how information is processed, businesses are automated, and infrastructure acquired and maintained.  On the demographic side, younger, more...

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Attack of the narcissists

Posted by on Jun 16, 2011 in News & commentary | 0 comments

Levels of narcissism are increasing, especially among undergraduate business school students, according to this interesting study published last month in the Journal of Management Education. http://tinyurl.com/3d5554r And they aren’t talking about the mentally ill.  The authors describe “subclinical narcissists” in a way that sounds disturbingly familiar. They tend to: “hold an inflated view of themselves” “believe they are special and unique” “expect special treatment from others while believing they owe little or nothing in return” “lack empathy” “have few, if any,...

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