For people who still read
Our award-winning books and articles offer unique insights that will help you get the most value from your investment in technology people.
A unique mix of practical advice and organizing theory for leaders with technical backgrounds. Also explores the roots of geek/non-geek conflict and what you can do about it.
The book that started it all, translated around the world and honored with numerous awards. Geeks are different. Geekwork is different. Power doesn’t work on geeks.
More than a decade of columns about managing technical people and groups.
A simple eight-step process for rescuing troubled relationships.
When you’ve got an unhappy client or coworker, and it’s your job to restore trust, this book will help you get through it successfully. Follow these eight simple steps and you will resolve the emotional disruption, fix the problem, and strengthen your client’s confidence in you and your service.
This book is for professionals who depend on maintaining good relationships with clients and stakeholders, and who want simple, effective guidelines for managing conflict and restoring trust.
You will learn:
- What to do when a client complains
- How to take control of conflict
- How to handle emotional clients
- Why clients become dissatisfied
- How to avoid making things worse
- How to prevent conflict
Praise for this book
“A superb, organized approach to resolving client conflict in professional service firms, quickly and surely.”
Alan Weiss, PhD., CMC, Author, “The Ultimate Consultant”
“You’ve written a book here that I probably need to re-read about 20 times, and which I need to put into practice immediately!”
Dana Friedman, Board of Directors of Independent Computer Consultants Association
“Should be mandatory reading for all consultants.”
Jerald Savin, CPA, CMC, Past National Chairman, Institute of Management Consultants USA
“With these checklists in mind, consultants can become much more alert, thus ‘heal themselves’ and develop a fresh, new level of attunement with their clients’ universe. How needed!”
Agnes Mura, President Professional Coaches and Mentors Association
“Wonderfully brief and to-the-point. Sooner or later everybody ticks off a customer or client. Use this guide to help you do damage control and win back the client you thought you might have lost.”
Dr. Mark Goulston, Syndicated columnist and author of “The Six Secrets of a Lasting Relationship”
“This is an outstanding guide to handling clients and healing professional relationships.”
Robert Steere, Director of Consulting Services, Deltanet
“Paul Glen gets straight to the point with practical, helpful advice.”
David Maister, Author “Managing the Professional Service Firm”
“Healing Client Relationships arms the professional with the tools to keep clients by keeping them happy. The Relationship Healing Process is a surefire way to take the fear and guesswork out of solving client conflicts.”
Ian Bogost, Director of Technology, Media Revolution