We’re publishing this worksheet at the request of readers of “8 Steps to Restoring Client Trust: A Professionals Guide to Managing Client Conflict.” It is a handy worksheet and checklist that will guide you through Paul Glen’s practical and emotionally intelligent approach for what to do when you’ve got an unhappy client. Before you pick up the phone or hit send, print out this checklist to make sure you don’t turn a sticky situation into a deadly tar pit.
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